We want you to be completely at peace when you buy any product from Step Markz. We allow you to return all kinds of items within a time frame of 15 days from the day of receipt. You’ll get a full refund for the purchased item. This comprises the items bought on sale.

• All items that you wish to return must be in the original condition and should be unused with all the original tags as well as the packaging intact (like- If you want to return slippers, they should be packed only in their original box).
• Be careful about packing the items safely and securely to prevent any damage or loss during transit. For all the self-shipped product returns, we would recommend you use a reliable courier service.

Do read the following FAQs. Your query might get answered here itself-

1. How do I go about returning the product?

Step 1: You may return or exchange a purchased product from Step Markz within a time frame of 15 days starting from the day of delivery, simply by navigating to 

• You have to select the product you want to return, and also give the reason.
• As this process ends, you shall be shown with your return status. Your return order amount will be refunded to your bank account. Your return request will be processed in 24-48 hours.
• Your product must adhere to Step Markz returns policy to enable us to process the return request that you have made.

If you encounter any problem in creating an online return request, do contact Step Markz’s customer support.

2. Can I also return products that I’m not completely satisfied with?

To ensure a hassle-free shopping experience for you with Step Markz, we have provided you with the option of returning products as conveniently as possible and that too, in a transparent manner. Your return is eligible only if it’s in a re-saleable and an unused condition. A return request can be placed either through My Account or customer care, within a time frame of 15 days after you have received your product. 

3. What all is it possible to return?

You may return the ordered products within a time frame of 15 days upon delivery. Returned products should be unwashed and unused, and also, having all the original tags and packaging that the product/s was shipped with.

If you want Step Markz quality team to accept your returns, do make sure that you take sufficient steps to ensure that the product trial has no affect whatsoever upon the product’s original condition. So, we’ll recommend you to try the footwear on clean surfaces (preferably carpeted).

 

4. How long does it take for the whole returns process?

It could take 7 to 10 days (approximately) for Step Markz to receive the product you returned, depending on the location you live in and also courier service that you use. On reception, we shall process and inspect it within the next 48 hours to make sure that you get your refund quickly.

5. How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Step Markz as per the Returns Policy, the refund amount is expected to be reflected in the customer account as per the following timelines:

Paytm Wallet –Instant

Online Refund – 7 to 10  working days post refund initiation, depending on your bank partner

COD Refund - 10 to 15 working days after receiving bank account details from customer.

Please note, Step Markz initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Step Markz warehouse. In case of any refund discrepancies, Step Markz may at its sole discretion, request you to share with us a screenshot of your bank statement.

6. Will you charge me for returning the products?

Step Markz will arrange reverse pickup from the customer's delivery address and the return cost will be borne by Step Markz.

7. Can I exchange my product?

If you have ordered a size too small or too big. We will replace it for you but you will have to follow the process outlined in the Return Policy and place a new order.

8. Warranty Period at Step Markz ?

Step Markz is a leading footwear company in India.

All Step Markz products are manufactured with utmost care and stringent quality control is maintained. However, despite this high quality assurance there can be an odd defective pair among the million we manufacture and sell. In such cases we stand by our quality policy and cover all such products by our uniform warranty prescribed in chart below:

Period Used

Compensation (% of Invoice Price)

Upto 15 days

100%

From 16-30 days

75%

From 31-60 days

50%

From 61-75 days

25%

Above 75 days

Nil

I got a damaged item!

This is a rare instance. In case this does happen, you are free to return us your product and we shall refund your amount into your bank account or Relaxo credit post product quality verification. You may send us the product’s images and we’ll get back to you for reverse pickup.